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Support hours
We never sleep.
Our team is available around the clock — every day of the week.
💬
WhatsApp & Chat
Available every day
24 / 7
📧
Email Support
Response within 30 minutes
24 / 7
📱
In-App Support
WhatsApp button in BITMOBILE
24 / 7
Quick answers.
This could be due to your receiving bank's network. If you haven't received payment after 24 hours, contact our customer service via WhatsApp on +234 818 462 3332 or email info@bitcards.com.ng with your transaction reference and we will resolve it immediately.
The deposit feature is an instant fund transaction. If it hasn't reflected within two hours of a successful transfer, please contact our support team through any of our social media channels or WhatsApp for immediate resolution.
We check the balance of all gift cards before trading. If your card is showing as used, kindly confirm the balance with your card supplier as the card was not used by us. Contact our team with your card details and we will investigate promptly.
The fastest way to reach us is via WhatsApp on +234 818 462 3332 or through the WhatsApp button inside the BITMOBILE app. You can also email us at info@bitcards.com.ng. We respond within 30 minutes around the clock.
BITCARDS Technologies is a registered Nigerian company with RC Number: 2764460. We are Nigeria's No.1 Bitcoin and Giftcard trading platform, active since 2018.